This chart shows which channels are producing the most feedback (Support, GitHub, Discord, X, Reddit, etc.). If one channel spikes, it usually means a new friction point was introduced.
This chart groups feedback into themes (DX, Docs, Performance, UI, Billing, Security). It helps you spot patterns beyond individual messages.
A quick read on tone. Negative doesn’t always mean “bad”, it often means needs attention.
High urgency is a “drop everything” signal. Medium is friction. Low is needs time, but not immediately.